Refund policy

Effective Date: 14/3/24

Refund Policy

At CancerBae, our priority is your satisfaction with our merchandise and your experience with our brand. We understand that circumstances may arise where a refund is necessary, and we strive to make the process as smooth and transparent as possible. Please review the following refund policy guidelines:

1. Eligibility for Refunds:

  • We offer refunds on merchandise that is returned in its original condition within 14 days of the purchase date.
  • To be eligible for a refund, the item must be unused, unworn, and returned in its original packaging with all tags attached.

2. Refund Process:

  • To initiate a refund, please contact our customer support team at info@cancerbae.com
  • Provide your order number and details about the item(s) you wish to return.
  • Once your return request is approved, you will receive instructions on how to return the item(s) to us.
  • Upon receipt of the returned merchandise, we will inspect it to ensure it meets our eligibility criteria.
  • If the return is approved, we will process the refund to the original method of payment within [7] business days.

3. Non-Refundable Items:

  • Certain items are not eligible for refunds, including:
    • Personalized or custom-made merchandise
    • Items marked as final sale

4. Shipping Costs:

  • Shipping costs for returning merchandise are the responsibility of the customer unless the return is due to an error on our part or a defective item.

5. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the refund process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Changes to the Refund Policy:

  • CancerBae reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at info@cancerbae.com. We're here to assist you and ensure you have a positive experience with CancerBae.